Download our easy read safeguarding policy

Our commitment to safeguarding 

Everyone we support should feel safe and comfortable. People have a right to live free from mistreatment, to be supported by caring, competent support teams and to feel secure in their homes and communities. 

What do we do to keep people safe? 

The safety of people we support is our highest priority. Below are some examples of what we do to keep people safe:  

• All SeeAbility employees receive safeguarding training which includes: 

• how to prevent, recognise and stop the risks and experience of abuse or neglect 

• what they need to do if they are worried a person is experiencing, or at risk of, abuse or neglect 

• Personalised support plans and comprehensive training contribute to the delivery of support that is safe and respectful of people’s privacy and dignity. 

• SeeAbility has clear policies and procedures in place that support employees to fulfil their legal obligations and follow best practice guidelines. 

• Anyone applying to work at SeeAbility is subject to a recruitment process that includes rigorous safety checks. 

• All SeeAbility colleagues and the people we support are able to communicate any concerns anonymously by contacting Safecall, an independent whistleblowing service provider (see details below). 

Who to contact if you have a concern 

Matthew Congdon

Regional Head of Operations - South West
m.congdon@seeability.org
07483 367534

Katie Ashworth

Regional Head of Operations - Central
k.ashworth@seeability.org
07483 330547

Karolina Burman 

Regional Head of Operations - Oxford/Bucks 
k.burman@seeability.org
07719 050 956 

Clayton Lister

Head of Compliance & Safeguarding 
c.lister@seeability.org
07484  904 729 

Brian Robinson 

Executive Director of Operations 
b.robinson@seeability.org 
07720 088798 

Safecall

Safecall is an anonymous contact point that operates 24/7. Please contact Safecall if you feel unable to talk directly with the SeeAbility team.
0800 915 1571 
Safecall website

Care Quality Commission (CQC)

03000 616161 
CQC website

What we will do if you suspect abuse or are concerned about someone 

• We will take immediate action to keep the person/people safe. 
• We will report any safeguarding concern to the local authority. 
• If the person supported lives in a home registered with the Care Quality Commission (CQC) we will notify them. 
• If a crime is suspected we will report this to the police.  
• We will investigate the concern and take further action if needed. 
• If we have made a mistake, we will acknowledge it, apologise for it and put things right so it doesn’t happen again.
• We will learn from our mistakes and share the lessons learned with the wider organisation.
• We report safeguarding concerns, actions taken and lessons learned to the charity trustees and senior leadership.