Supporter care information
To contact us about any fundraising or supporter care matter, please call Supporter Care on 01372 755042 or email: email@example.com
Ways to donate to SeeAbility
To donate using your card by phone, please call Supporter Care on 01372 755 042.
If you prefer to post us a cheque or charity voucher, please make these payable to "Royal School for the Blind – SeeAbility" and send to:
41 East Street
Please include your name and address and/or email so we can acknowledge your donation.
Securely donate online. There are three ways that you can donate to SeeAbility - you can make a one-time donation, donate monthly through your debit or credit card or set up a direct debit to make a monthly donation if you would prefer.
How we use your donations
SeeAbility will allocate charitable donations to specific restricted funds where requested by donors, or where we have requested donations for a particular activity in our fundraising materials. If funds are raised over and above the needs of a particular restricted activity, any additional monies will be redirected to our other charitable activities in order to best meet the needs of the people we support and our strategic objectives.
Our supporter care promise to you
- We will never share or sell your data
- We will respect your communication preferences
- We will treat you openly and honestly with courtesy and respect
- We will acknowledge your query within two working days and will aim to resolve any issues within ten working days
- If agents acting on our behalf do not meet our high standards we will take appropriate action
- If you wish, we will keep you informed of how your donations are being used and how your support is enabling people to make a difference to their daily lives
We aim to operate to the highest standards with our fundraising teams and in all our charitable work. Thank you for your valued support.
SeeAbility complaints procedure
If you have any concerns about SeeAbility’s fundraising, please advise our Supporter Care team using our usual contact details.
Complaints should usually be made to SeeAbility within three months of the incident concerned.
We will acknowledge your complaint within two working days and advise you of the outcome of our investigation within ten working days.
We will provide full details of our findings and the actions that will be taken as a result.
If, after receiving our response, you feel that your concerns have not been satisfactorily dealt with you can refer your complaint to the Fundraising Regulator (https://www.fundraisingregulator.org.uk).
CAN Mezzanine Building
49-51 East Road
By phone: 0300 999 3407
By email: firstname.lastname@example.org
How we contact you
If you wish to advise us of or update your preferences about how we contact you, please call Supporter Care on 01372 755042 or email email@example.com
Fundraising Preference Service (FPS)
If you wish to stop contact from SeeAbility, or any other charity, by email, telephone, post and/or text messages, you can now do this via The Fundraising Preference Service (FPS). The FPS allows you to choose to stop any or all types of direct marketing so you can tailor the way that we communicate with you according to your preference.
Use the links below to help manage how other organisations use your data and contact you.
Mailing Preference Service - 0207 291 3310
Telephone Preference Service - 0845 070 0707