Listening to people we support in 2022/23

Someone we support with headphones on

Every year, we carry out a survey to find out how people we support and their families value what we do. This helps us to understand what we’re doing well, what we can improve, and what good support looks like. 

This year, the feedback was resoundingly positive. 

93% of people we support and 98% of families rate our support as good or very good. These scores have improved from last year (by 5% and 6% respectively), and we’re pleased that such a high proportion of people value our work. 

95% of people said SeeAbility were good or very good at supporting them to maintain or develop skills to be independent. This is one of our key areas of work, so we’re happy that people we support think we’re doing it well. This score has increased by 10% from last year, and we’re hopeful that through our Quality of Life work we can get this score even higher. You can read Jake’s story to find out more about how we support people to increase their independence. 

80% of people we support said SeeAbility were good or very good at recruiting support staff. Whilst there is room for development here, this score is up 15% on last year, so we’re moving in the right direction! 

The survey isn’t the only time we listen to people we support and their families. Throughout the year, people have the opportunity to feed back to forums such as our Taking Control self-advocacy group, as well as on an individual basis through catch ups and programmes such as Quality of Life. Our Listen Up progamme supports a team of eleven self-advocates supported by SeeAbility, who speak out on the issues that matter most to them. Find out more through Summer's blog.

We’re always open to feedback to improve our support, so please get in touch with your manager at any time. 

If you want to feed back about a safeguarding concern, please see our Keep Safe page for all the information you need.